Your Cleaners Enter 50 Homes a Week. Can You Prove Who They Are?
UK cleaning industry annual revenue
regulatory requirements for cleaner ID
to verify with Certifyd
The reality of cleaning companies in the UK.
Identity verification for cleaning companies transforms trust from a promise into proof. Certifyd’s Organisation management lets cleaning companies register each cleaner as a member with a defined role, with their identity cryptographically bound to their device. When a cleaner arrives at a client’s home, bi-directional authentication verifies both parties in real time. The system confirms not just the cleaner’s identity, but their active membership with your company and their authority to service that client. Every visit creates a tamper-proof audit record.
The UK cleaning industry generates £9.5 billion annually, employing hundreds of thousands of people across thousands of companies. Yet there is no regulatory body, no mandatory licensing, and no identity verification requirement for domestic cleaners. The barrier to entry is zero — and so is the accountability when something goes wrong.
For professional cleaning companies, this lack of regulation creates a trust problem. You invest in DBS checks, training, and insurance — but clients have no way to distinguish your verified staff from an unvetted individual with a Gumtree ad. When you send a substitute cleaner, the client has no independent way to confirm that person works for you. Your reputation depends on a phone call or a text message.
Certifyd gives professional cleaning companies a verifiable trust infrastructure. Each cleaner’s identity is cryptographically bound to their device and linked to their active membership in your company. Clients can verify every cleaner at their door in 30 seconds. When a cleaner leaves your company, their membership is revoked instantly. This turns your investment in staff vetting into a visible, provable competitive advantage.
This is broken.
Here's why.
No regulation means clients can’t distinguish your vetted staff from unverified competitors.
Substitute cleaners arrive at clients’ homes with no way for the client to verify them.
Disputes about attendance, timing, or incidents have no verifiable evidence trail.
Your reputation depends on trust, but you have no mechanism to prove that trust is warranted.
Simple verification.
Every time.
Register your cleaning company as an Organisation on Certifyd and add each cleaner as a member
Each cleaner registers their device, creating a cryptographic identity bound to their phone
At each client visit, both parties verify through Certifyd — confirming the cleaner’s identity and company membership
A tamper-proof record is created for every visit: who, when, where, and under your company’s authority
Ready to see it in action?
Book a demo or tell us about your needs.
“We had a client call worried sick because a different cleaner showed up — one of our team was off sick and we sent a replacement. They had no way of knowing if she really worked for us.”— Owner, domestic cleaning company
Common questions.
Register your company as an Organisation on Certifyd and invite each cleaner by email or phone number. Each cleaner creates their own account, registers their device (creating a cryptographic key pair), and accepts your organisation’s membership invitation. You assign them a role (e.g. ‘Cleaner’, ‘Team Lead’) and they’re ready to verify at client properties. The process takes minutes per cleaner.
You revoke their membership instantly through Certifyd. They can no longer verify under your company’s name — the revocation takes effect in real time. If they arrive at a client’s home and attempt to verify, the system will show they are no longer a member of your organisation. Their personal Certifyd identity remains theirs, but your company’s authority no longer backs it.
Clients see verification records for visits to their own property. Each record confirms the cleaner’s identity, their active membership with your company, and the time of verification. This gives clients confidence and gives you an auditable trail for every visit. For property management companies with multiple sites, Certifyd provides a centralised verification dashboard.
No. DBS checks and Certifyd serve different purposes. DBS checks reveal criminal record information at a point in time. Certifyd verifies identity and organisational membership in real time. The two are complementary: DBS confirms a person’s background, while Certifyd confirms they are who they claim to be right now and that they are currently authorised by your company to be at that client’s home.
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Give your cleaning company a verified trust signal
Book a demo to see how Certifyd works for your team, or tell us about your verification needs and we'll get back to you within 24 hours.
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