They Know Your Address. They Know When You’re Home.
UK parcels delivered annually
of doorstep crimes involve impersonating delivery
to verify with Certifyd
The reality of delivery drivers in the UK.
Identity verification for delivery drivers matters because deliveries are one of the most common ways strangers come to your door. Certifyd uses bi-directional authentication — both the homeowner and the delivery driver cryptographically prove their identity to each other in real time. When a driver arrives, the system verifies not just who they are, but that they hold an active role with the delivery company and are authorised for that route. The result is a tamper-proof, auditable record of every delivery: who arrived, when, where, and under whose authority.
The UK processes over 4 billion parcel deliveries annually, with millions of doorstep interactions between drivers and homeowners every day. Delivery drivers learn your address, your daily routine, when you’re home, and when you’re not. They see inside your hallway. They know which homes have expensive items delivered regularly. This information is valuable — and it’s held by someone you’ve never verified.
The gig economy has transformed delivery logistics. Many drivers are self-employed contractors working through platforms, not direct employees of the companies whose branded vans they drive. A driver wearing an Amazon vest may be working through a Delivery Service Partner. A DPD driver may be a subcontractor. The brand on the van tells you nothing about the individual behind the wheel.
Doorstep crime frequently involves impersonating delivery drivers. Criminals pose as couriers to gain access to properties, exploiting the trust that comes with an expected delivery. Without a mechanism to verify that the person at your door is genuinely dispatched by the company they claim to represent, that trust is based on nothing more than a uniform and a parcel.
This is broken.
Here's why.
Delivery drivers are often self-employed contractors, not direct employees of the brand on the van.
Criminals impersonate delivery drivers to gain access to properties — an expected parcel creates false trust.
Drivers know your address, routine, and schedule — information that’s valuable to anyone with bad intentions.
When parcels go missing or incidents occur, there’s limited verifiable evidence of who was at the door.
Simple verification.
Every time.
Driver arrives — both parties open Certifyd and authenticate via their registered device
Each person’s identity is cryptographically verified to the other — bi-directional, not one-way
The system confirms the driver’s active role with their delivery company and their authorisation for that route
A tamper-proof record is created: who, when, where, and under whose organisational authority
Ready to see it in action?
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Common questions.
Delivery drivers interact with your home more frequently than almost any other stranger. They know your address, your routine, and when you’re likely to be home. Doorstep criminals routinely impersonate delivery drivers because an expected parcel creates immediate trust. Verifying a driver’s identity and company affiliation takes 30 seconds and confirms that the person at your door is genuinely who they claim to be.
Some do — at the point of onboarding. But many delivery drivers are self-employed contractors working through intermediary platforms, not direct employees. A driver may change platforms, lose their contract, or be working under a different person’s account. Onboarding verification does not confirm that the person at your door today is the same person who was vetted months ago. Certifyd provides real-time, device-bound verification at the point of delivery.
Delivery companies register as Organisations on Certifyd and add each driver as a member with a defined role. Each driver registers their own device, which is cryptographically bound to their identity. At each delivery, the system verifies not just the driver’s identity but their active membership and current authorisation. If a driver leaves or is suspended, their membership is revoked instantly.
Yes. Verification takes 30 seconds and works through a simple QR code scan. For high-value or sensitive deliveries, the system provides an additional layer of trust that benefits both the driver and the recipient. Delivery companies can choose to enable verification for all deliveries or only for specific categories where identity assurance adds the most value.
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Book a demo to see how Certifyd works for your team, or tell us about your verification needs and we'll get back to you within 24 hours.
Read: Who’s Really at Your Door?