Support

CodeWords help

Setup, challenge, recovery and account guidance for the CodeWords mobile app.

Connect a trusted phone

Meet the other person with both phones unlocked and online. On one phone choose People, Add a trusted person, Show my code. On the other choose Scan their code. Allow camera and Bluetooth, compare the three words and number on both screens, then approve on each phone.

Camera or Bluetooth is denied

Open the phone's system settings for CodeWords and allow Camera and Nearby devices or Bluetooth. On Android 11 and earlier, Bluetooth discovery is grouped under Location permission, but CodeWords does not read or store coordinates.

The short codes do not match

Do not approve. Cancel both sessions, keep the phones together and begin again. Matching codes are part of the connection check, not an optional confirmation.

Challenge a request

Choose Challenge, select a trusted connection, then describe the exact action. Include the recipient and amount for a money request. The other phone can Confirm, Deny or choose I am being pressured before the challenge expires.

A phone is lost or replaced

Sign in, choose Recover this phone and complete password and verified-email checks. Recovery has a cooling period and revokes every old phone, session, relationship and pending challenge. You must meet trusted people again.

Revoke a trusted connection

Open People, select the connection and choose Revoke. Pending challenges stop and the connection cannot be restored silently. Meet and reconnect if you trust the person again.

General support

team@certifyd.io

Security concern

team@certifyd.io

Privacy or deletion

Account deletion help

Never send us a password, recovery code, biometric information, private signing key or full QR payload. Support will not ask you to approve a challenge.